AT&T to Refund Eligible Customers After Recent Outage

AT&T, one of the largest cellular and internet service providers, has announced that it will be offering refunds to certain customers affected by a major outage. The outage, which lasted for several hours, caused disruptions in service for many AT&T Wireless customers. If you were impacted by the outage, you may be eligible for a refund.

Automatic Credit for Impacted Customers

In a statement released on their official website, AT&T stated that they will be reaching out to potentially affected customers to offer a $5 credit for each account. This credit is meant to cover the estimated average cost of a full day of service. The credits will be applied automatically within two bill cycles.

Eligibility and Exclusions

While AT&T Wireless customers are eligible for the refund, it is important to note that the offer does not apply to AT&T Business, AT&T Prepaid, or Cricket accounts. However, the company has reassured Business, Prepaid, and Cricket account holders that they will have options available to them if they were affected by the outage.

Apologies and Commitment to Improvement

AT&T has acknowledged the frustration caused by the network outage and has issued an apology to their customers. They understand the impact it may have had on their ability to connect with loved ones and conduct business. The company stated that their priority is to continuously improve and ensure that their customers stay connected.

Impact and Resolution

According to downdetector.com, the outage affected over 70,000 customers, with major cities such as Austin, Houston, and San Antonio experiencing the most significant impact. Customers first reported the outage early in the morning, and AT&T acknowledged the issue and marked it as resolved approximately four hours later. The company attributed the outage to a misapplication of processes during network expansion.

Compensation from Cricket

Cricket Wireless, a subsidiary of AT&T, also experienced outages during the same period. While specific details about compensation plans for Cricket customers are not yet available, the company has assured their customers that resolving the issue is their top priority.

If you were affected by the outage and are a Cricket customer, it is recommended to reach out to the company for further information on potential compensation.

In conclusion, AT&T is taking responsibility for the recent network outage and is offering refunds to eligible customers. They apologize for the inconvenience caused and are committed to improving their services to ensure a reliable connection. If you believe you qualify for a refund, AT&T will automatically apply a $5 credit to your account. For Cricket customers, the company is working to resolve the issue and may offer compensation once the outage has been fully resolved.

For more information about AT&T and its services, visit Business Today.